Shipping policy

All orders made in the United Kingdom receive FREE NEXT DAY delivery using Royal Mail 1st Class Signed For (1 to 2 working days) service.
All orders placed before 1pm from Monday-Friday are dispatched on the same day. Orders placed after 1pm on a Friday or anytime during the weekend will be dispatched the next Monday, and you should receive the order on Tuesday.
No orders will be dispatched on weekends. All our delivery estimates are done in working days, excluding the day of delivery and Bank Holidays except when stated otherwise.
Once you have placed an order you will receive an email to inform you when your package is on its way.
Please take care to enter correctly all the necessary shipping address information. If an address has been wrongly entered, Besley & Co. not liable for any delivery address errors.
Please note that Besley & Co. are not responsible for arranging delivery times.
If the order is returned to us as a result of an incomplete address or mistake on your behalf, you will be required to pay the postage fee for us to resend the order. In addition, failure to collect an order from courier services, resulting in the order being returned to Besley & Co. is done at the customer's expense.

Refusal of a Package

The customer is liable to pay to return costs upon the refusal of a package. You will find this cost deducted from the total cost of your placed order.

If my package is lost, will I get it reimbursed?

We can reassure you that if you do not receive your order within the delivery time frame provided by us, we will begin an investigation with our courier. This process can take up to two weeks. If your order is then confirmed as lost we will , of course, re-send your order immediately.

An item is missing from my order, what do I do?

Please contact with us hello@besleyco.com in the event of receiving an incorrect garment, or if something is missing from your order upon delivery.