Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@besleyco.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We are happy to do all the Best for YOUR 100% SATISFACTION.
Could you have these considerations before you choose your favourite WAIST TRAINER? Many thanks!
***All our items are checked thoroughly before Shipping ***
100% Money-Back Guaranteed
Return is ACCEPTED within 30 days after you receive the item(s).
**In two cases:
1.**Change your Mind
We are delighted to give that flexibility to our clients like you. We know that women who are the first to decide to buy a waist trainer or shapewear sometimes do not feel sure! But from our experience, we are sure that you will love it, because every day it has become an essential piece in the wardrobe of many beautiful women like you !
We offer to you:
- Full 100% Money-Back
Procedures:
- Send a message to us.
- You send the item(s) in the same conditions without any extra-cost
- In the same day when we received the item(s), we verification the conditions and processed your Money-Back
2.**Damaged or Defective Items
We would really be sorry if you had that experience, please we would appreciate it if you would contact us as soon as possible to give you the best solution !! For us it is constant learning.
We offer to you:
- Full 100% Money-Back
- Exchange for the same item(s)
Procedures:
- Send a message to us.
- Send the item(s) in the same conditions without any extra-cost
- On the same day when we received the item(s), we verified that there is sufficient evidence of genuine defaults. Defaults include: Zipper or hook damage / Perforated fabric
- We do what you decide best for your convenience
*We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Not Offer Money-Back Guaranteed
1.**You chose incorrect size
Due to the intimate nature of our garments and hygiene purposes. For this reason, if you try on the garment and think that it is not your size. Immediately the garment is left with folds or marks that can be clearly seen and have already been used, as it is an adjustment garment.
Although we understand that it can often be tempting to purchase a smaller sized product, our garments can become damaged with excessive force despite their excellent quality. In this unlikely event.
To avoid this occurrence we strongly advise first-time customers to select their correct size using Besley & Co. SIZE GUIDE and measure their waist accurately before placing an order. For those that prefer a tighter or looser fit than their correct waist measurement, our garments feature are custom-fit with adjustable straps to ensure that all customers can feel comfortable whilst staying true to their size.
Our professional ethics prevents us from trying to sell again a garment that has been tried or used by one of our clients.
In this unlikely event, Besley & Co. will not be able to offer a return or exchange.
*Unfortunately, we cannot accept returns on sale items or gift cards.